Frequently Asked Questions for CheckStub
 
Questions
 
 
»
CONTACT INFORMATION
Who can I contact if I have a question about my royalty interest or payment? How do I contact BP Owner Relations?

 
»How can I talk to a live person when I have a question?
 
»What are the business hours during which I can call BP Owner Relations?
 
»Who answers the Owners Relations calls and emails?
 
»How long does it take to get an answer for inquiries?
 
»
PERSONAL INFORMATION
How do I submit a name, TIN or SSN change?

 
»How do I change my address?
 
»How do I change my name on your records if I get married or divorced?
 
»
PAYMENTS
What options are available for receiving my payments?

 
»When are royalty checks issued?
 
»Are there options to receiving my check monthly?
 
»
ON-LINE CHECK DETAIL
What steps are required to get access to BP America Production Company detail on-line? How do I sign-up for Oildex?

 
»Is there a charge of on-line check detail?
 
»When will my check detail be available on-line?
 
»How do I know if this data is secure?
 
»I forgot my Owner Password for on-line access. How can I get access to my account?
 
»My email address has changed. What do I need to do to update this?
 
»What is the privacy policy concerning sharing my personal information?
 
»How can I stop getting paper statements?
 
»Can my check detail be sent to multiple email addresses?
 
»How can I discontinue on-line check detail?
 
»
PAYMENT INFORMATION - GETTING SET UP FOR DIRECT DEPOSIT
What do I need to do to get set up to receive payment via direct deposit (ACH or EFT) rather than paper check?

 
»Why would I want to get my royalty payment via direct deposit? Is Direct Deposit Secure?
 
»Is there a fee for direct deposit?
 
»
UNDERSTANDING CHECK DETAIL
What does all the detail on my check mean?

 
»Why does the amount of my royalty payment change from month to month?
 
»Why are adjustments made to my payment?
 
»Why does my payment differ from others in my family?
 
»
PAYMENT INFORMATION - PROBLEMS WITH MY PAYMENT
What should I do when a royalty check is not received?

 
»Why didn't I get a check this month?
 
»What do I do if my check is lost or stolen?
 
»What do I do if I have a check that was not cashed within 180 days of issuance?
 
»I've changed banking accounts and am set up for Direct Deposit. What do I need to do to get my records updated?
 
»How can I stop getting paper statements?
 
»
OWNERSHIP ISSUES
Estate proceedings - What do I do when the owner of records passes away?

 
»Ownership transfers - How do I transfer my ownership to someone else?
 
»Trusts - How do I put my interest into a Trust?
 
»Trusts - How do I notify BP America Production Company of a change in Trustee?
 
»Ownership change - What is required to add my spouse to my account?
 
»What is a division order?
 
»What is a transfer order?
 
»How do I clear the title to my mineral rights?
 
»My payments are held in suspense. What does this mean?
 
»Where can I get information on the value of my mineral rights?
 
»
1099 TAX FORM
When are the 1099 tax forms issued?

 
»How can I get another copy of my tax form?
 
»Can I obtain the 1099 tax form on-line?
 
»
UNCLAIMED FUNDS
I found my name on a list for Abandoned or Unclaimed Property or I think I might have unclaimed funds. What do I do?

 
 
Answers
 
 
 
q:
CONTACT INFORMATION
Who can I contact if I have a question about my royalty interest or payment? How do I contact BP Owner Relations?

a:
1. Phone 1-800-732-6626

2. Email: ownerrelations@bp.com (please include your owner number, tax id or last 4 digits of your social security number on all communications)

3. Fax: 210-870-1008 (please include your owner number, tax id or last 4 digits of your social security number on all communications)

4. Mail (please include your owner number, tax id or last 4 digits of your social security number on all communications):

BP America Production Company
Attn: Division of Interest
P.O. Box 696505
San Antonio, TX 78269-6505

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q: How can I talk to a live person when I have a question?
a: Our Owner Relations team is available to assist you with questions Monday through Friday from 8:00 am to 5:00 pm CST.
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q: What are the business hours during which I can call BP Owner Relations?
a: Our Owner Relations team is available to assist you with questions Monday through Friday from 8:00 am to 5:00 pm CST.
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q: Who answers the Owners Relations calls and emails?
a: BP has a team of professionals located in our Chicago office available to assist you with all royalty related questions or concerns.
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q: How long does it take to get an answer for inquiries?
a: Most inquiries can be answered at the time of the call. Depending on the complexity of the issue, some requests may require 30 - 60 days for a complete answer.
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q:
PERSONAL INFORMATION
How do I submit a name, TIN or SSN change?

a: Notification of such a change is required in writing. Please send copies (not originals) of correspondence to:

BP America Production Company
P.O. Box 696505
San Antonio, TX 78269-6505

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q: How do I change my address?
a: Click here to download a Change of Address Form or by selecting the "FORMS" tab after you've entered the site and completed as instructed.
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q: How do I change my name on your records if I get married or divorced?
a: Owners should send, in writing, notice of any changes by providing a copy of a social security card, driver's license, marriage license, divorce decree or any document showing that the name has been legally changed. Please include your owner number and send copies (originals will not be returned) to the following address:

BP America Production Company
Attn: Division of Interest
P.O. Box 696505
San Antonio, TX 78269-6505

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q:
PAYMENTS
What options are available for receiving my payments?

a: BP offers two methods of payment:
  1. ACH (Automatic Clearing House) also referred to as Direct Deposit. This is considered the most secure method of payment. Payments processed by ACH are directly deposited into the account you designate. These funds are available more quickly than payments made via paper check because mailing delays are avoided.

    Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab after you've entered the site.

    Note about direct deposit: BP is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

  2. Paper check. This is considered less secure because of the mailing and distribution processes.

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q: When are royalty checks issued?
a: Royalty checks for both oil and gas are mailed on the 20th and 25th of the month, or the first business day thereafter if it falls on a weekend or holiday.

The minimum amount that will be accumulated before a check is issued is $100.00, however, in April accounts with accumulated funds of more than $10.00 will be released and in October accumulated funds with more than $1.00 will be released.

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q: Are there options to receiving my check monthly?
a: Requests to receive checks annually or semi-annually, regardless of the amount or when the account balance reaches a designated amount, must be made in writing to the following address:

BP America Production Company
Attn: Division of Interest
PO Box 696505
San Antonio, TX 78269-6505

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q:
ON-LINE CHECK DETAIL
What steps are required to get access to BP America Production Company detail on-line? How do I sign-up for Oildex?

a: Please send an email request to ownerrelations@bp.com. Ask for a temporary password to Oildex and be sure to include your owner (business associate) number, name on the account and the last 4 digits of the social security number or tax id number. Our staff will respond to your email with the temporary password. (Note: temporary passwords cannot be provided until the first payment has been made.)
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q: Is there a charge of on-line check detail?
a: Oildex is a free service.
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q: When will my check detail be available on-line?
a: Check detail will be available on-line on/or after your normal check date of the 20th and 25th.
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q: How do I know if this data is secure?
a: All customer information including names, addresses, tax ids etc. is considered strictly confidential and is not shared with third parties.
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q: I forgot my Owner Password for on-line access. How can I get access to my account?
a: On the login page select "I forgot my password." Click the link to provide your User ID and BA number. A temporary password will be sent to the email on file. If this does not work and you have lost your user id, please call our Owner Relations team (1-800-732-6626) for assistance.
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q: My email address has changed. What do I need to do to update this?
a: After login, select the "My Profile" tab to update this information.
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q: What is the privacy policy concerning sharing my personal information?
a: All customer information including names, addresses, tax ids etc. is considered strictly confidential and is not shared with third parties.
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q: How can I stop getting paper statements?
a: If you have enrolled in the Oildex program, paper delivery will be automatically discontinued. The option to reinstate paper delivery is always available. If you have enrolled in the Oildex program and are still receiving paper detail, please Click here to download the "Stop Paper Statement Form" or by selecting the "FORMS" tab after you've entered the site.
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q: Can my check detail be sent to multiple email addresses?
a: For control and security purposes our system has been designed to allow check detail to be sent to only one email address.
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q: How can I discontinue on-line check detail?
a: Send your written request either by email to ownerrelations@bp.com or by mail to:

BP America Production Company
P.O. Box 696505
San Antonio, TX 78269-6505

Please be sure to include your name and owner number.

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q:
PAYMENT INFORMATION - GETTING SET UP FOR DIRECT DEPOSIT
What do I need to do to get set up to receive payment via direct deposit (ACH or EFT) rather than paper check?

a: Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab

Note about direct deposit: BP is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

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q: Why would I want to get my royalty payment via direct deposit? Is Direct Deposit Secure?
a:
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q: Is there a fee for direct deposit?
a: There are no fees for ACH or Direct Deposit. Actually this is a more cost effective and environmentally friendly option.
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q:
UNDERSTANDING CHECK DETAIL
What does all the detail on my check mean?

a: Please see the attachment "How to read my check detail" for an explanation of the information provided with each payment.
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q: Why does the amount of my royalty payment change from month to month?
a: Changing market conditions can cause price fluctuations, mechanical problems, operational problems and routine maintenance can temporarily affect production, each causing possible downtime. Check amount may vary from month to month depending on production volumes, price of product, marketing arrangements, and changes in tax laws or adjustments that may occur. If you have reasons to believe an error has been made, please contact our Owner Relations team.
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q: Why are adjustments made to my payment?
a: BP strives to disburse revenue in accordance with an owner's lease agreement and state statutes. If an error or discrepancy is discovered, a correction will be made and adjustments may result.
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q: Why does my payment differ from others in my family?
a: Payments may differ from other family members for several reasons: Non-Resident tax laws, rounding of decimal interest, owners may be set up with different check limits, etc. For more information contact our Owner Relations team via phone or email.
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q:
PAYMENT INFORMATION - PROBLEMS WITH MY PAYMENT
What should I do when a royalty check is not received?

a: Due to potential postal delays, a check may arrive a few days late. If your check is more than two weeks late, please contact our Owner Relations team so that we can research the issue.
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q: Why didn't I get a check this month?
a: The reasons will vary. If there is less than $100.00 in your account, a check will not automatically be issued. If your ownership information on file with BP is incorrect or not complete, your payment may be held in suspense. Payments are made only for those months when oil and gas is sold from properties in which you have an interest. If there are no sales from these properties, then BP will not issue a check for that recording period. Adjustments to earlier payments can result in a negative account balance. In such an event, the negative balance will be carried forward until the account returns to a positive balance exceeding $100.00; at that time a check will be again be issued. For more information please contact our Owner Relations team by phone or email.
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q: What do I do if my check is lost or stolen?
a: If payment is made by paper check and it has not been received within 10 business days of the normal payment date, please contact our Owner Relations team to reissue the check. Please understand that if you ask for a replacement check, the original check will be immediately voided. This means that if the original check arrives on the next day, you should NOT CASH it as this check will not be honored by BP.

It is recommended that you sign up for DIRECT DEPOSIT to eliminate the risk of lost, stolen or misplaced checks. With this option, your funds are available to you more quickly and there are not associated risks.

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q: What do I do if I have a check that was not cashed within 180 days of issuance?
a: If you opt to receive paper checks, and one is not cashed within the expiration period, you should call or email our Owner Relations team to request a replacement check. This will delay the receipt of your funds.

It is recommended that you sign up for DIRECT DEPOSIT to eliminate the risk of lost, stolen or misplaced checks. With this option, your funds are available to you more quickly and there are not associated risks.

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q: I've changed banking accounts and am set up for Direct Deposit. What do I need to do to get my records updated?
a: Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab

Note about direct deposit: BP is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

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q: How can I stop getting paper statements?
a: Click here to download the "Stop Paper Statement Form" or by selecting the "FORMS" tab. If you have enrolled in the Oildex program, paper delivery will be automatically discontinued. The option to reinstate paper delivery is always available.
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q:
OWNERSHIP ISSUES
Estate proceedings - What do I do when the owner of records passes away?

a: Transfers due to death vary by state and vary depending on whether or not the decedent had a will or not. Please contact our Owner Relations team via phone or email and the appropriate instructions will be sent based on requirements for the state in which the property is located. The interest may be suspended pending receipt of appropriate transfer documents.

Click here for Guideline for Transfer of Ownership Due to Death

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q: Ownership transfers - How do I transfer my ownership to someone else?
a: Interests can be transferred by Assignment, General Warranty deed or Quit-Claim deed. BP requires a copy of the recorded instrument to process transfers. Provide an assignment or deed document of conveyance that has been recorded in the county and state where the minerals reside. Please send a COPY; originals will not be returned.

Provide the social security number of the new payees, address and daytime telephone number. Also, please advise if the owner wants the interest suspended or to continue payment as is until the transaction is complete. Please mail documents to the following address:

BP America Production Company
Division of Interest
P.O. Box 696505
San Antonio, TX 78269-6505

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q: Trusts - How do I put my interest into a Trust?
a: Prepare or have prepared a Memorandum of Trust and a conveyance document from the current owner of record into the Trust. Have the documents recorded in the county and state where the minerals reside. Provide the tax identification number of the Trust and telephone number and address if applicable. Advise if the owner wants the interest suspended or to continue payment as is until the transaction is complete. Mail copies (originals will not be returned) of all documents to the following address:

BP America Production Company
Division of Interest
P.O. Box 696505
San Antonio, TX 78269-6505

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q: Trusts - How do I notify BP America Production Company of a change in Trustee?
a: Provide the portion of the Trust document that determines who is successor Trustee as well as the duties and powers of the Trustee and circumstances leading to the replacement of the Trustee. Let us know if an address change is also needed. Please mail a copy (originals will not be returned) of these documents to the following address:

BP America Production Company
Division of Interest
P.O. Box 696505
San Antonio, TX 78269-6505

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q: Ownership change - What is required to add my spouse to my account?
a: Provide a conveyance document transferring interest from you to you and your spouse jointly that has been recorded in the county and state where the minerals reside. Advise if you want the interest suspended or to continue payment as is until the transaction is complete. Please provide a copy (originals will be not returned) of the document to the following address:

BP America Production Company
Division of Interest
P.O. Box 696505
San Antonio, TX 78269-6505

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q: What is a division order?
a: A division order is a document that describes a property and directs how revenue funds are to be distributed.
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q: What is a transfer order?
a: A transfer order is a document that is an adjunct to the division order used to confirm the transfer of an interest from one owner to another after preparation of the initial division order.
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q: How do I clear the title to my mineral rights?
a: In order to determine what is needed to clear a title requirement, please contact our Division of Interest dept. at the following address:

BP America Production Company
Division of Interest
P.O. Box 696505
San Antonio, TX 78269-6505

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q: My payments are held in suspense. What does this mean?
a: Funds are held in suspense which means funds are "held and not distributed for payment" due to legal reason, incorrect or missing address, or outstanding title requirements. If you feel there is a problem with your payment, please contact our Owner Relations team at 1-800-732-6626 Option 6 to assist with your research.

Suspense reasons include:
-To be transferred
-Death
-Address Unknown
-Unsatisfied Title Requirement
-Affected by litigation

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q: Where can I get information on the value of my mineral rights?
a: BP does not quote a value. We suggest contacting a petroleum engineering consultant familiar with the area for an evaluation.
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q:
1099 TAX FORM
When are the 1099 tax forms issued?

a: Tax forms are issued annually based on federal requirements. This is typically before January 31st of the year following the payments.
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q: How can I get another copy of my tax form?
a: Please contact our Owner Relations team by phone (1-800-732-6626) or by email (ownerrelations@bp.com).
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q: Can I obtain the 1099 tax form on-line?
a: You may access your tax form on-line through our Owner Relations website. Forms are not loaded until they are filed with the IRS which is at the end of April.
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q:
UNCLAIMED FUNDS
I found my name on a list for Abandoned or Unclaimed Property or I think I might have unclaimed funds. What do I do?

a: All states have escheat or abandoned property laws that require the reporting of funds held for its citizens or those who have died leaving no hears. To reclaim these funds, you must contact the applicable state of residence. The website for the National Association of Unclaimed Property Administration is located at: WWW.NAUPA.ORG
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