Frequently Asked Questions for CheckStub
 
Questions
 
 
»
CONTACT INFORMATION
Who can I contact if I have a question about my royalty payment? How do I contact ExxonMobil Owner Relations?

 
»How can I talk to a live person when I have a question?
 
»What are the business hours during which I can call ExxonMobil Owner Relations?
 
»Who answers your Royalty Hotline and royalty related emails?
 
»How long does it take to get a written response for questions?
 
»
PAYMENTS
What options are available for receiving my payments?

 
»What options are available for receiving my check detail?
 
»When are checks issued?
 
»If my check is not cashed, is it really voided? How long do I have until it is voided?
 
»What do I do if I have a check that was not cashed within 180 days of issuance?
 
»
ON-LINE CHECK DETAIL
Are there options regarding the frequency in which I receive my payments?

 
»Is my check detail available on-line?
 
»When will my check detail be available on-line?
 
»How do I know if this data is secure?
 
»What steps are required to get access to ExxonMobil check detail on-line?
 
»I forgot my Owner Password for on-line access, how can I get access to my account?
 
»My email address has changed. What do I need to do to update this?
 
»What is the privacy policy concerning sharing my personal information?
 
»How can I stop getting paper statements?
 
»Can my check detail be sent to multiple email addresses?
 
»How can I discontinue on-line check detail?
 
»
UNDERSTANDING CHECK DETAIL
How do I read check detail?

 
»Can I see payment detail from past months or years?
 
»Why does the amount on my check detail change from month to month?
 
»Why does my payment differ from others in my family?
 
»What is a Venture DOI or Division Order?
 
»
PAYMENT INFORMATION - GETTING SET UP FOR DIRECT DEPOSIT
Why would I want to get my royalty payment via direct deposit? Is Direct Deposit Secure?

 
»What do I need to do to get set up to receive payment via Direct Deposit (ACH or EFT) rather than paper check?
 
»Is there a fee for Direct Deposit?
 
»If I am set up for Direct Deposit can ExxonMobil take funds from my bank account?
 
»
PAYMENT INFORMATION - PROBLEMS WITH MY PAYMENT
What do I do when a payment is not received?

 
»What do I do if I think my check was lost or stolen?
 
»I have changed banking accounts and am set up for Direct Deposit. What do I need to do to get my records updated?
 
»I received my payment but did not receive my check detail. What should I do?
 
»How can I get my check detail emailed to me?
 
»What do I need to do to get set up to receive payment via Direct Deposit (ACH or EFT) rather than paper check? Is there a fee for Direct Deposit?
 
»How can I stop getting paper statements?
 
»My payments are being held in suspense, what does this mean?
 
»I received my payment detail but my payment hasn't arrived. What do I need to do?
 
»Why is backup withholding or NRA being deducted from my check?
 
»Why are state taxes withheld on my check?
 
»
PAYMENT ADJUSTMENTS
I am not sure my payment is correct. Whom do I contact?

 
»My check contains multiple corrections, help me understand these adjustments. Why does ExxonMobil process payment adjustments?
 
»
PERSONAL INFORMATION
How do I submit a name, TIN, or SSN change?

 
»How do I change an address?
 
»I would like to add my spouse to my account. What is required?
 
»How do I change my name on your records if I get married or divorced?
 
»I don't know my owner BA number. How do I find it?
 
»I don't know my TIN number. How do I find it?
 
»
OWNERSHIP TRANSFERS
I want to sell my interest. What is required?

 
»What do I do if I buy an interest in a property?
 
»
ESTATE PROCEEDINGS
What do I do if the owner passes away?

 
»
TRUSTS
A trust has been created. What action is required?

 
»A trust has been terminated. What action is required?
 
»What is required to change a trustee?
What do I do to put my interest into a trust?

 
»
1099 OR OTHER TAX FORMS
When are tax forms issued?

 
»How can I get another copy of my tax form?
 
»Can I receive my tax forms on-line?
 
»What happens when my check is voided? Is my 1099 corrected?
 
»What do I do if my 1099 isn't correct?
 
»
UNCLAIMED FUNDS
I found my name on a list for Abandoned or Unclaimed Property. What do I do?

 
»I think I might have unclaimed funds? What do I do?
 
 
Answers
 
 
 
q:
CONTACT INFORMATION
Who can I contact if I have a question about my royalty payment? How do I contact ExxonMobil Owner Relations?

a: (Please include your BA number, Tax Identification Number, or the last 4 digits of your Social Security Number in all communication)
1. Email: exxonmobil.ownerinquiries@exxonmobil.com
2. Phone: 1-800-469-6468.
  • Joint Interest Statement Inquiries call 713-680-7337 directly
  • Option 1: Transfer of Interest Information
  • Option 2: Owner Relations
  • Option 3: Address Change Requirements
  • Option 4. Automated Information such as amount and date of last two payments.
  • Option 5: XTO Inquiries
    4. Fax: (713) 680-7565
    5. Mail: P.O. Box 2024 Houston, Texas 77252-2024
  • back to top
     
    q: How can I talk to a live person when I have a question?
    a: Our Owner Relations analysts are available to assist with questions Monday through Friday from 7:00 am to 3:30 pm Central Standard Time. Feel free to leave a message requesting an analyst call you at 1-800-469-6468 or you may email us at exxonmobil.ownerinquiries@exxonmobil.com and request a verbal response.

    When leaving a message or sending an email, be sure to include your Name, Owner BA number (if available), a phone number or email address where you can be contacted, as well as a brief description of your question or inquiry.

    back to top
     
    q: What are the business hours during which I can call ExxonMobil Owner Relations?
    a: Our Owner Relations analysts are available to assist with questions Monday through Friday from 7:00 am to 3:30 pm Central Standard Time.
    back to top
     
    q: Who answers your Royalty Hotline and royalty related emails?
    a: ExxonMobil has a team of professionals located in our Houston offices available to assist with royalty related questions or concerns.
    back to top
     
    q: How long does it take to get a written response for questions?
    a: We attempt to respond to all written correspondence within 45 days of receipt of your inquiry. It could be longer depending upon the volume and complexity of the inquiries received.
    back to top
     
    q:
    PAYMENTS
    What options are available for receiving my payments?

    a: ExxonMobil offers two methods of payment:
    1. ACH (Automatic Clearing House) also referred to as Direct Deposit. This is considered the most secure method of payment. Payments processed by ACH are directly deposited into the account you designate. These funds are available more quickly than payments made via paper check because mailing delays are avoided.

      Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab after you've entered the site.

      Note about direct deposit: Exxon Mobil is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.


    2. Paper check. This is considered less secure because of the mailing and distribution processes.

    back to top
     
    q: What options are available for receiving my check detail?
    a: There are several methods for obtaining check detail. The preferred method for distribution is electronic, utilizing on-line retrieval. Options 1, 2 and 3 are considered the most cost effective and environmentally friendly options. When either of these options is selected, you will be prompted to request discontinuation of paper copy distribution.
    1. ExxonMobil's Owner Relations website - You use this website to provide a secure environment for owner data retrieval of payment information. This option provides a two year history as well as current payment information. This data can also be downloaded in formats for analysis on your personal computer.
    2. Email - You may sign up to receive data electronically through your email by utilizing the Owner Relations website.
    3. You can also elect to continue to receive payment either through ACH or US Mail, but opt to discontinue printed statements even without signing up for on-line statement retrieval. This option can be selected through the "FORMS" tab.
    4. All owners who are paid electronically through through ACH are automatically set not to receive paper check statement detail. Should you wish to continue to receive this detail options can be selected through the website PROFILE screen or you may contact our Owner Relations analyst.
    5. Paper Copy - Check detail is printed and mailed through the U.S. Postal Service, UPS, or FedEx depending on the size of the documents.
    Our contact information is:
    Exxon Mobil Corporation
    Royalty Owner Communication
    P.O. Box 2024
    Houston, Texas 77252-2024

    Please ensure you include your name and BA number.

    Or call ExxonMobil Owner Relations at 1-800-469-6468 Option 2.
    Or email: exxonmobil.ownerinquiries@exxonmobil.com

    back to top
     
    q: When are checks issued?
    a: ExxonMobil processes checks several times per month. Payments are processed based upon contractual requirements.
    back to top
     
    q: If my check is not cashed, is it really voided? How long do I have until it is voided?
    a: Payments are automatically voided if they are not cashed within 180 days after issuance. If a check is accidentally cashed and honored by a banking institution after the 180 days, charges will apply which are not covered by ExxonMobil. Utilizing ACH/Direct Deposit eliminates the risk of this issue.

    Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab

    Note about direct deposit: Exxon Mobil is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

    back to top
     
    q: What do I do if I have a check that was not cashed within 180 days of issuance?
    a: If you opt to receive paper checks, and one is not cashed within the expiration period, you should email our Owner Relations team to request a replacement check. This will delay the receipt of your funds.

    It is recommended that you sign up for ACH/Direct Deposit to eliminate the risk of lost, stolen, or misplaced checks. With this option, your funds are available to you more quickly and there are no associated risks.

    Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab

    Note about direct deposit: Exxon Mobil is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

    back to top
     
    q:
    ON-LINE CHECK DETAIL
    Are there options regarding the frequency in which I receive my payments?

    a: The frequency of royalty payments is generally determined by state statutes. Generally, they will be made when your account reaches $100 or greater. Requests to change the frequency to annually, semi-annually, greater than $25, or 'regardless of amount' must be sent in writing to the following address:

    Exxon Mobil Corporation
    Royalty Owner Communication
    P.O. Box 2024
    Houston, Texas 77252-2024

    Please ensure you include your name and BA number.

    Or call ExxonMobil Owner Relations at 1-800-469-6468 Option 2.
    Or email: exxonmobil.ownerinquiries@exxonmobil.com

    back to top
     
    q: Is my check detail available on-line?
    a: ExxonMobil provides all owner detail on-line via a secure webpage. You can access your own data through utilization of a secure logon and password. Through this secure webpage, you can only see your own data. No other parties can access your data. This service is available through this webpage. Select the "INBOX" to view your check detail once you have completed the registration process.

    Beginning with May 2011 payment history will be begin to accumulate, this webpage will contain two active years of payment history. Older data may be retrieved upon request.

    back to top
     
    q: When will my check detail be available on-line?
    a: Check detail will be available on-line on/or after your normal check date of the 20th, 25th, or 30th of each month.
    back to top
     
    q: How do I know if this data is secure?
    a: All customer information including names, addresses, phone numbers, emails addresses, tax IDs, etc. is considered strictly confidential and is not shared with third parties.
    back to top
     
    q: What steps are required to get access to ExxonMobil check detail on-line?
    a: All that is required is a valid Business Associate Number (BA) and a password. Temporary password assistance: Owners with BA numbers greater than 12**** should contact our Owner Relations analyst to obtain a temporary password. All other owners should utilize the last four digits of thier SSN. If any questions arise feel free to contact us for assistance. sistance.
    back to top
     
    q: I forgot my Owner Password for on-line access, how can I get access to my account?
    a: On the login page select "I forgot my password". Click the link to provide your User ID and BA number. A temporary password will be sent to the email on file. If this does not work and you have lost your User ID, please call the ExxonMobil Owner Relations for assistance.
    back to top
     
    q: My email address has changed. What do I need to do to update this?
    a: After logon, select the "My Profile" tab to update this information.
    back to top
     
    q: What is the privacy policy concerning sharing my personal information?
    a: All customer information including names, addresses, phone numbers, emails addresses, tax IDs, etc. is considered strictly confidential and is not shared with third parties.
    back to top
     
    q: How can I stop getting paper statements?
    a: This option can be selected through the FORMS tab. If payments are receivecd electronically paper delivery will be automatically discontinued. The option to reinstate paper delivery is always available.
    back to top
     
    q: Can my check detail be sent to multiple email addresses?
    a: For control and security purposes our system has been designed to allow check detail to be sent to only one email address.
    back to top
     
    q: How can I discontinue on-line check detail?
    a: Send your written request either by email to exxonmobil.ownerinquiries@exxonmobil.com or by mail to:
    Exxon Mobil Corporation
    Royalty Owner Communication
    P.O. Box 2024
    Houston, Texas 77252-2024

    Please ensure you include your name and BA number.

    back to top
     
    q:
    UNDERSTANDING CHECK DETAIL
    How do I read check detail?

    a: Select the following link to access the "How to Read Check Detail" document.

    Click here to access "How to Read Check Detail"

    back to top
     
    q: Can I see payment detail from past months or years?
    a: Owner Payment information is available on-line for two years beginning with May 2011 payments. Prior year information is available upon request.
    back to top
     
    q: Why does the amount on my check detail change from month to month?
    a: Check amounts may vary from month to month depending on production volumes, price of product, marketing arrangements, changes in tax laws, or any adjustments that may occur. If you have reason to believe an error has been made, please contact ExxonMobil Owner Relations.
    back to top
     
    q: Why does my payment differ from others in my family?
    a: Many factors can impact your payment: non-resident tax laws, rounding, decimal of interest or owners may be set up with different check limits. For more information, please contact ExxonMobil Owner Relations for further details.
    back to top
     
    q: What is a Venture DOI or Division Order?
    a: A Venture is ExxonMobil's identification number for a producing property that covers one or more wells grouped together for accounting purposes. Ventures can have multiple Division of Interests, which are ownership lists for disbursement of proceeds for particular products.

    A Division Order is a document that describes the property and directs how revenue funds are to be distributed.

    back to top
     
    q:
    PAYMENT INFORMATION - GETTING SET UP FOR DIRECT DEPOSIT
    Why would I want to get my royalty payment via direct deposit? Is Direct Deposit Secure?

    a:
  • Payments are automatically deposited into the bank account of your choice within 3 business days of issuance
  • You can easily change the direct deposit if you change banks
  • ExxonMobil can only deposit to your account. Under no circumstances can we withdraw from your account or view your accounts private information
  • Detailed payment statements will continue to be mailed to you until you sign up for on-line data retrieval or request that hard copy distribution be discontinued.
  • Direct deposit is a free service
  • No mailing delays or trips to the bank; funds are available more quickly
  • No lost, damaged, or stolen checks
  • No worries when you change your address or are away from home; your payment will be received on time
  • ExxonMobil is not responsible for banking institution delays for posting of Direct Deposit funding
  • Owners are responsible for confirming that funds have been posted to their account.

  • back to top
     
    q: What do I need to do to get set up to receive payment via Direct Deposit (ACH or EFT) rather than paper check?
    a: Utilize the attached link to access the enrollment form for Direct Deposit.

    Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab

    Note about direct deposit: Exxon Mobil is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

    back to top
     
    q: Is there a fee for Direct Deposit?
    a: There are no fees for ACH or Direct Deposit. Actually this is a more cost effective and environmentally friendly option.
    back to top
     
    q: If I am set up for Direct Deposit can ExxonMobil take funds from my bank account?
    a: Absolutely not. ExxonMobil can only put money into your designated account. We are not allowed access to your account for any other purpose. This is controlled by banking regulations.
    back to top
     
    q:
    PAYMENT INFORMATION - PROBLEMS WITH MY PAYMENT
    What do I do when a payment is not received?

    a: If payment is made by Direct Deposit, it should be available in your account within 2-3 business days from the check date which is generally on the 20th, 25th or the 30th calendar day of the month depending on your bank's handling policies. If there is a problem or a change in banking information, please contact ExxonMobil to update our records.

    Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab

    Note about direct deposit: Exxon Mobil is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

    If payment is made by paper check and it has not received within 10 business days of the normal payment date, please contact ExxonMobil to reissue the check. Please understand that if you ask for a replacement check, the original check will be immediately voided. This means that if the original check arrives the next day you should NOT CASH it as this check will not be honored by ExxonMobil.

    There are other reasons that may impact the issuance of a payment. There are state laws that dictate when payment is required. For the most part, states have guidelines that do not require payment until the accrued amount is greater than $100. This varies by the state in which the oil and/or gas is produced. If your ownership information on file with ExxonMobil is incorrect or not complete, your payment may be held in suspense. Based on your marketing arrangements payments are made only for those months when oil and/or gas is sold or based on entitlements from properties in which you have an interest. If there are no sales from these properties, then ExxonMobil will not issue a payment. Additionally, adjustments to earlier payments can result in a negative account balance. In such an event, the negative balance will be carried forward until the account returns to a positive balance exceeding the minimum payment amount for that production state; at that time a payment will be issued. For more information please contact ExxonMobil Owner Relations either by email or phone.

    back to top
     
    q: What do I do if I think my check was lost or stolen?
    a: If payment is made by paper check and it has not received within 10 business days of the normal payment date, please contact ExxonMobil to reissue the check. Please understand that if you ask for a replacement check the original check will be immediately voided. This means that if the original check arrives on the next day you should NOT CASH it as this check will not be honored by ExxonMobil
    back to top
     
    q: I have changed banking accounts and am set up for Direct Deposit. What do I need to do to get my records updated?
    a: Utilize the form on page 4 of the linked document to update your account information.

    Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab

    Note about direct deposit: Exxon Mobil is not responsible for banking institution delays in posting ACH transactions. It is the owners responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

    back to top
     
    q: I received my payment but did not receive my check detail. What should I do?
    a: ExxonMobil recommends that you sign up to receive on-line check detail. With this option the data is available upon demand utilizing your secure website. As a registered owner you also have the option to receive your data via email distribution through this same on-line feature. See next question for further instructions.

    You may also contact ExxonMobil Owner Relations to request a copy of your check detail.

    back to top
     
    q: How can I get my check detail emailed to me?
    a: This selection is made under the MY PROFILE tab in the on-line website. You may also select the option to have this document password protected for additional security. This means that each time a check is presented for your account the detail will be automatically emailed to the address on file. Should you add the "data file password" this document will arrive password protected.
    back to top
     
    q: What do I need to do to get set up to receive payment via Direct Deposit (ACH or EFT) rather than paper check? Is there a fee for Direct Deposit?
    a: Utilize the attached link to access the enrollment form for Direct Deposit.

    Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab

    Note about direct deposit: Exxon Mobil is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

    There are no fees for ACH or Direct Deposit. Actually this is a more cost effective and environmentally friendly option.

    back to top
     
    q: How can I stop getting paper statements?
    a: This option can be selected through the FORMS tab. If payments are receivecd electronically paper delivery will be automatically discontinued. The option to reinstate paper delivery is always available.

    back to top
     
    q: My payments are being held in suspense, what does this mean?
    a: ExxonMobil's Property/Title Department manages our suspense accounts. Typically funds are held in suspense which means funds are "held and not distributed for payment" due to legal reasons, incorrect or missing address, or outstanding title requirements. If you feel there is a problem with your payment, contact ExxonMobil Property/Title Department at 1-800-469-6468 Option 1 to assist with your research.

    Reasons include:
    -Division Order not signed
    -Unsatisfied Title Requirements
    -Transfer of Interest
    -Notice of Death
    -Address Unknown
    -Affected by Litigation

    back to top
     
    q: I received my payment detail but my payment hasn't arrived. What do I need to do?
    a: Contact ExxonMobil Owner Relations for assistance. We recommend that you sign up to receive your payments electronically through Direct Deposit/ACH to eliminate this risk with future payments.

    Click here to download the "Direct Deposit Enrollment/Change Form" or by selecting the "FORMS" tab

    Note about direct deposit: Exxon Mobil is not responsible for banking institution delays in posting ACH transactions. It is the owner's responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit.

    back to top
     
    q: Why is backup withholding or NRA being deducted from my check?
    a: Federal regulations dictate how withholding is applied. Most often this is because ExxonMobil does not have a valid W8 or W9 on file that documents your Federal reporting status and provides valid name and TIN/SSN information. If withholding has been applied to your account in error, please do not hesitate to contact ExxonMobil Owner Relations for assistance.

    Additionally if you have received an "Important Tax Notice" letter from us, this indicates that the IRS has notified us of a mismatch in the name and/or SSN/TIN on your ExxonMobil payments compared to the information on record with the IRS. ExxonMobil is required by law to withhold federal income taxes from your payment until the discrepancy is resolved. You may respond to the "Backup Withholding Warning" or first notice of discrepancy with a W8 or W9 form. If you receive a "Second Backup Withholding Warning" or second notice of discrepancy, you must obtain a Social Security Number Printout from your local Social Security Association Office and provide a copy of the printout and the Warning Letter to us to have this withholding removed. For the Second Warning, Non-Individuals or Certain Sole Proprietors must obtain a Letter 147C from the Internal Revenue Service Center and provide a copy of the Letter 147C and Warning letter to us to have this withholding removed.

    back to top
     
    q: Why are state taxes withheld on my check?
    a: State taxes are withheld pursuant to the applicable laws as they apply to either the state of residency or the state of production.
    back to top
     
    q:
    PAYMENT ADJUSTMENTS
    I am not sure my payment is correct. Whom do I contact?

    a: If you have any reason to believe your payment is incorrect, please contact ExxonMobil Owner Relations.
    back to top
     
    q: My check contains multiple corrections, help me understand these adjustments. Why does ExxonMobil process payment adjustments?
    a: It is ExxonMobil's policy to disburse revenue in accordance with your lease agreement and with state and federal statutes. If an error or discrepancy is discovered, a correction will be made and adjustments may result. For instance, correction may be made if ExxonMobil receives a revised production statement from the property or plant operator or revised pricing information from third parties. In such cases, an adjustment would be made to correct this discrepancy.
    ExxonMobil's objective is to properly account for the property whether the adjustments result in an increase or a decrease in royalty.

    back to top
     
    q:
    PERSONAL INFORMATION
    How do I submit a name, TIN, or SSN change?

    a: Notification of such a change is required in writing. Send correspondence to:
    Exxon Mobil Corporation
    Royalty Owner Communication
    P.O. Box 2024
    Houston, Texas 77252-2024

    Please include your 6 digit BA number.

    back to top
     
    q: How do I change an address?
    a: Click here to download a Change of Address Form or by selecting the FORMS tab.

    If the document in the FORMS tab is not utilized the change must be made in writing to:

    Exxon Mobil Corporation
    Royalty Owner Communication
    P.O. Box 2024
    Houston, Texas 77252-2024

    Please ensure you include your name and BA number.

    Or email: exxonmobil.ownerinquiries@exxonmobil.com

    Please include your name and BA number and both the new and the old address. For security purposes, a letter will be sent to both your old and your new address requesting confirmation of this change.

    back to top
     
    q: I would like to add my spouse to my account. What is required?
    a: If you want to add your spouse to your account name styling, you may need to consult an attorney since these are normally estate planning situations. We encourage you to contact us by telephone regarding our requirements for changing their account with ExxonMobil.

    Property Title Analysis
    1-800-469-6468 and select Option 1

    back to top
     
    q: How do I change my name on your records if I get married or divorced?
    a: If you have a name change due to marriage, you should send a copy of the marriage certificate to Exxon Mobil. If you had a name change made by a divorce decree, you should provide a copy of the divorce decree.

    Please include your BA number.

    ExxonMobil Corporation
    Property Title Analysis
    P O Box 2024
    Houston, Texas 77252-2024
    1-800-469-6468 and select Option 1

    back to top
     
    q: I don't know my owner BA number. How do I find it?
    a: The owner BA number can be found on the bottom of your check stub, at the bottom of your check statement, or in your Ownership Division Order. If you are unable to locate your Division Order number, please contact ExxonMobil Owner Relations with your name and last four digits of your SSN or your TIN.
    back to top
     
    q: I don't know my TIN number. How do I find it?
    a: Your Tax Identification Number (TIN) is required when signing a Division Order. This is either you Social Security or the EIN number established with the Internal Revenue Service. This number is provided on your 1099 and other related Tax documents provided by Exxon Mobil annually. If you have chosen not to provide this information you account is subject to Backup Withholding according regulations established by the IRS. Should there be any question concerning the number utilized by Exxon Mobil feel free to contact our Royalty Owner Communication team for assistance. Exxon Mobil Corporation
    Royalty Owner Communication
    P.O. Box 2024
    Houston, Texas 77252-2024

    Please ensure you include your name and BA number.

    Or call ExxonMobil Owner Relations at 1-800-469-6468 Option 2.
    Or email: exxonmobil.ownerinquiries@exxonmobil.com

    back to top
     
    q:
    OWNERSHIP TRANSFERS
    I want to sell my interest. What is required?

    a: You should provide a copy of the conveyance after it has been recorded in the deed records of the county in which the property is located,


    ExxonMobil Corporation
    Property Title Analysis
    P O Box 2024
    Houston, Texas 77252-2024
    1-800-469-6468 and select Option 1

    back to top
     
    q: What do I do if I buy an interest in a property?
    a: You should provide a copy of the conveyance after it has been recorded in the deed records of the county in which the property is located. While awaiting recording of the conveyance document, you can send an unrecorded copy to us requesting that the grantor's payments be suspended.

    ExxonMobil Corporation
    Property Title Analysis
    P O Box 2024
    Houston, Texas 77252-2024
    1-800-469-6468 and select Option 1

    back to top
     
    q:
    ESTATE PROCEEDINGS
    What do I do if the owner passes away?

    a: Transfers due to death vary by state and whether the decedent had a will. Please contact our Property Title Analysis Department at 1-800-469-6468 option 1 and the appropriate instructions will be sent based on requirements for the state in which the property is located. The interest may be suspended pending receipt of the appropriate transfer documents.
    back to top
     
    q:
    TRUSTS
    A trust has been created. What action is required?

    a: Trust documentation needed for these changes may vary due to the specific circumstances and whether our files already contain some trust documentation. You are encouraged to contact us by telephone to discuss ExxonMobil's requirements for making your desired ownership change. Additionally, we suggest you consult an attorney for legal advice regarding trust issues.

    ExxonMobil Corporation
    Property Title Analysis
    P O Box 2024
    Houston, Texas 77252-2024
    1-800-469-6468 and select Option 1

    back to top
     
    q: A trust has been terminated. What action is required?
    a: Trust documentation needed for these changes may vary due to the specific circumstances and whether our files already contain some trust documentation. You are encouraged to contact us by telephone to discuss ExxonMobil's requirements for making your desired ownership change. Additionally, we suggest you consult an attorney for legal advice regarding trust issues.

    ExxonMobil Corporation
    Property Title Analysis
    P O Box 2024
    Houston, Texas 77252-2024
    1-800-469-6468 and select Option 1

    back to top
     
    q: What is required to change a trustee?
    What do I do to put my interest into a trust?

    a: Trust documentation needed for these changes may vary due to the specific circumstances and whether our files already contain some trust documentation. You are encouraged to contact us by telephone to discuss ExxonMobil's requirements for making your desired ownership change. Additionally, we suggest you consult an attorney for legal advice regarding trust issues.

    ExxonMobil Corporation
    Property Title Analysis
    P O Box 2024
    Houston, Texas 77252-2024
    1-800-469-6468 and select Option 1

    back to top
     
    q:
    1099 OR OTHER TAX FORMS
    When are tax forms issued?

    a: Tax forms are issued annually based on federal requirements. This is typically before January 31 of the year following the payments. Corrections for voided payments are typically processed in early April and late July.
    back to top
     
    q: How can I get another copy of my tax form?
    a: 1099 forms can be obtained utilizing our on-line owner screens. You may also contact our ExxonMobil Owner Relations for assistance. Exxon Mobil Corporation
    Royalty Owner Communication
    P.O. Box 2024
    Houston, Texas 77252-2024

    Please ensure you include your name and BA number.

    Or call ExxonMobil Owner Relations at 1-800-469-6468 Option 2.
    Or email: exxonmobil.ownerinquiries@exxonmobil.com

    back to top
     
    q: Can I receive my tax forms on-line?
    a: You may access your tax forms on-line through our Owner Relations Website. If you are signed up to have your statements direct emailed these too will also automatically email to the address on file. Forms are not loaded until they are filed with the IRS which is at the end of April.
    back to top
     
    q: What happens when my check is voided? Is my 1099 corrected?
    a: If a payment is voided for a year for which you already been issued a 1099, a corrected 1099 will be issued. Typically the corrected 1099s are processed in early April and late July.
    back to top
     
    q: What do I do if my 1099 isn't correct?
    a: Contact ExxonMobil Owner Relations.

    Exxon Mobil Corporation
    Royalty Owner Communication
    P.O. Box 2024
    Houston, Texas 77252-2024

    Please ensure you include your name and BA number.

    Or call ExxonMobil Owner Relations at 1-800-469-6468 Option 2.
    Or email: exxonmobil.ownerinquiries@exxonmobil.com

    back to top
     
    q:
    UNCLAIMED FUNDS
    I found my name on a list for Abandoned or Unclaimed Property. What do I do?

    a: You will need to contact the number published in the news publication to get the monies from the state because monies have been turned over to the reporting state. This is a matter between the State and you as the claimant. However, if you may have other monies still remaining in your account, please contact ExxonMobil Owner Relations.

    ExxonMobil Corporation
    Property Title Analysis
    P O Box 2024
    Houston, Texas 77252-2024
    1-800-469-6468 and select Option 1

    back to top
     
    q: I think I might have unclaimed funds? What do I do?
    a: All states have escheat or abandoned property laws that require the reporting and transfer of funds held for its citizens but unclaimed by them or those who have died leaving no heirs. To reclaim these funds, you must contact the applicable state agency.

    The website for the National Association of Unclaimed Property Administration is located at:
    WWW.NAUPA.ORG


    back to top